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Valid Until: 30 September 2024
You can conveniently place your return request if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state. To return a product, you can email us at info@upkgs.com or call at our helpline number – +91 9319660846 with the following details.
Order ID
Reason for returning the item.
Images clearly showing a damage/missing product in the order.
Post receiving your request, Universal packagings Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Universal packaging and cannot be contested.
If you are dissatisfied with your order, Universal packaging is here to help. If the products in your order are ‘Damaged’, ‘Defective’, ‘Wrongly Shipped’ or in a ‘Not as Described’ state, please notify us within 7 days from the receipt of your order. Subject to a quality check from our end, we’ll do our best to process your request in a timely manner. In case, we do not receive any objection from you within 7 days of delivery, we will consider the goods are as per the specifications requested by you.
Customers can return products that are ‘Damaged,’ ‘Defective,’ ‘Wrongly Shipped,’ or ‘Not as Described.’ To be eligible for a return, please notify us within 7 days of receiving your order.
To initiate a return, contact us via email at info@upkgs.com or call +91 9319660840. Please provide your Order ID, reason for the return, and images clearly showing the damage or issue. Upon receiving your request, our support team will confirm the return process and provide instructions for packaging and shipping the return items.
Returned items should be adequately packaged to prevent damage during transit. The final decision on the return will be at the discretion of Universal Packagings and is subject to a quality check.
Refunds will be processed after we receive and inspect the returned item. If the return is approved, the refund will be processed via NEFT/RTGS, and the amount will be credited within 7-10 working days. Logistics charges for the return will be borne by Universal Packagings.
Before Dispatch: Orders can be canceled online before dispatch. Cancellations will be processed within 1-2 business days, and the customer will be notified via email. The full order amount will be refunded.
After Dispatch: For returns after receipt, the above return policy applies.
For any queries or assistance, please contact us:
Address: Vasant Kunj, B1, 84, Behind GD Goenka Public School, Masoodpur, Sector B, Vasant Kunj, 110070, India
Phone: +91 9319660840
Email: info@upkgs.com
We value your privacy and are committed to protecting your personal information. We do not share or sell customer information to third parties. All data collected is used solely for fulfilling orders and enhancing your shopping experience. For more details, please refer to our Privacy Policy.
By using our services, you agree to our terms and conditions, which include compliance with our return and refund policies. Please review our Terms and Conditions for more information.
For more details about our products, services, or policies, please visit our About Us page.